Refund policy

We want you to buy only what works for you. That is why every plugin has a free Lite version to try first - and why every purchase comes with a 14-day money-back guarantee.

14 days, no reason needed

• Within 14 days of buying a Pro license or the bundle you get the full price back, without giving a reason.
• This applies to every FK plugin and to the bundle, in every country.
• The refund goes back the way you paid, usually within 5 to 10 working days, depending on your bank or payment provider.

How to ask for a refund

1. Open the purchase e-mail from Paddle and use the link to manage your order, or look up your order at paddle.net.
2. Choose to ask for a refund there.

You can also write to us at info@fk-onlineservices.de with the e-mail address you bought with; we take care of the refund through Paddle.

What happens to the license

A refunded license ends. Please remove the key from the plugin (Licenses... in the plugin window); the plugin then works as Lite again. Projects and presets you made stay usable.

After 14 days

After 14 days there is no refund without a reason. If something does not work as described, write to us anyway: we look for a solution, and your statutory warranty rights stay unaffected.

Statutory right of withdrawal

Paddle as merchant of record sells the license to you; the statutory right of withdrawal for consumers is governed by Paddle's buyer terms. Our 14-day guarantee applies in addition and regardless of it.

See also the terms of service and the license terms.